Frequently asked questions

Your kit comes direct from our suppliers, usually within [X working days]. See Delivery & returns.

We buy from several specialist UK suppliers so you get the right items, and each ships separately. You'll get tracking for every parcel.

Bottled water and long-life food typically keep for [shelf-life range by product]. We'll tell you the best-before dates, and Prepared Club + Refills swaps items before they expire.

Yes. The planner asks about vegetarian, vegan, gluten-free and halal diets and allergies, and we choose food to match. Always check labels on arrival.

[Policy to be confirmed.] Because we order from suppliers quickly, please get in touch as soon as possible.

[Refunds policy for goods shipped by suppliers to be written.] Your statutory rights are not affected.

No. Keep a supply of any essential medication and a written list in your kit, as the government advises.

The Be Ready advice is 3 litres per person per day. For 2 people over 3 days, that's 18 litres.

Yes, as add-ons, with safety guidance. Gas ships by specialist courier, and generators always come with a carbon monoxide alarm.